Training Day for Music Travel Consultant Tour DirectorsMark Harting
Music Travel’s Tour Directors use their education, commitment to the task and experience to insure a successful trip for the group and its leaders. Rest assured, if the unpredictable happens, your MTC Tour Director will don his/her Superhero outfit and find the best solution!
Because MTC’s people are its greatest asset, MTC is constantly training their staff in best practices, new procedures and teamwork. As the collective “faces” of MTC, special attention is paid each year to update, re-familiarize and instruct our Tour Directors. This past year, motivational speaker and educational consultant Fran Kick returned to MTC to lead us in some team-building. You can check out Fran Kick employee presentations here and team-building games here.
Additionally, Indianapolis-based communications company, Borshoff, sent leaders Jennifer Dzwonar and Linda Jackson to introduce and teach employees and Tour Directors about MTC’s proactive and reactive crisis communications plan. Take a look at this video to get in on the fun!
Leading a Group Tour may not seem like rocket science to the casual observer. After all, you’ve loaded the coolers and suitcases and pets and kids in the car and taken the family on plenty of road trips, most of which weren’t absolute disasters. However, handling the minute-to-minute coordination of travel arrangements for a group of 10 or more offers special challenges, requires experience and demands full-time attention.
Music Travel Consultants’ Tour Directors have been carefully selected for their people and management skills. Much like a music director, a professional Tour Director works hard to make sure the group receives clear communication and stays on time, so it may enjoy all of the things promised by the trip. Although the Tour Director doesn’t know who that river is named for or the kind of tree in that park, her or his primary job is to make sure the group receives everything to which it is entitled. Fulfillment of this task involves communication and re-communication with coach drivers, hotels, restaurants, attractions, tour guides, performance venues, other transportation providers, rental agencies and much more. In addition to this behind-the-scenes work, the Tour Director circulates within the group, gauges its pulse, gives clear instructions, answers questions and provides needed assistance. All of which frees music directors and group leaders to enjoy the trip and perform their own tasks. Should problems arise, your MTC Tour Director is empowered and has the tools to respond to them. Annual training, extensive “on-the-road” experience, attention to detail, and plenty of homework enable your Music Travel Consultants Tour Director to provide a smooth, enjoyable trip, full of the fun and features you joined the trip for in the first place.