What to Know
Cancellation Policy
“Cancellation” is defined as any change made to the passenger list after the last day to cancel prior to trip departure day. Cancellation must be made under the traveler’s account at MTC® Online by clicking the, “Cancel a Traveler” link on traveler’s/payer’s welcome page dashboard OR by e-mail or written communication to MTC®. With the exception of non-refundable deposits/payments, if cancellation is received before the last day to cancel prior to trip departure day, money returned by suppliers is refundable. Cancellations received after the cancellation deadline prior to trip departure day are non-refundable, unless a paying substitute traveler takes the place of the cancelled traveler. If the trip includes airfare, cancellation and/or substitution policies may vary, depending on the airline, date of ticketing and group contract. Please contact MTC® for additional information. Travelers desiring travel and cancellation insurance may find it from a provider of their choice.
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