In Case of Emergency
Call your Assigned Tour Director or 1.800.616.1112
In an emergency during an MTC trip, call your assigned Tour Director first or call 1.800.616.1112, which is reachable 24/7 whenever a Music Travel group is traveling. This page explains who answers during office hours, how to reach the Manager on Duty after hours and how your Tour Director resolves problems on the road.
Whenever Music Travel has a group traveling, you may reach a representative 24/7.
Weekdays from 8:00am – 4:30pm EST/EDT., your call will be answered by a team member in the MTC office. After office hours and on weekends or holidays, follow the prompts to connect to the MTC Manager on Duty for help in an emergency. Your trip's Tour Director may always be contacted at the cell phone number listed in the trip's information booklet.
It is important that Music Travel Consultants’ clients and travelers know that their safety and security is our uppermost concern as we fulfill our mission to provide them positively life-changing travel experiences around the world. Music Travel Consultants works hard to ensure the safest and smoothest trip possible for each of its traveling groups. Nonetheless, problems and emergencies can occur...if they do, your trip's MTC Tour Director, who accompanies your group 24/7, can make all the difference. Please notify your MTC Tour Director of the situation immediately, so he or she may begin working with the Director/Group Leader, chaperones and MTC office to resolve it. Your MTC Tour Director ensures immediate assistance and direction, and she or he is empowered to take necessary action.
In response to the world’s complexities and the bearing those have on group travel, Music Travel Consultants has recently partnered with a firm to support its mission to give great experiences to its travelers:
Instrumental to the development of Music Travel’s Crisis Communication Plan, Indianapolis-based Borshoff is a full-service communications agency with a specialty in proactive and reactive crisis communications plans and implementation. Go to www.borshoff.biz for a look at this valued partner.
Frequently Asked Questions
What number do I call in an emergency during an MTC trip?
Call your assigned Tour Director at the cell phone number listed in the trip's information booklet, or call 1.800.616.1112. Whenever Music Travel has a group traveling, you may reach a representative 24/7.
Who answers the MTC emergency line after office hours?
Weekdays from 8:00am to 4:30pm EST/EDT, your call is answered by a team member in the MTC office. After office hours and on weekends or holidays, follow the prompts to connect to the MTC Manager on Duty for help in an emergency.
How do I reach my trip's Tour Director directly?
Your trip's Tour Director may always be contacted at the cell phone number listed in the trip's information booklet.
What should I do if a problem occurs during the trip?
Notify your MTC Tour Director of the situation immediately. The Tour Director accompanies your group 24/7, works with the Director/Group Leader, chaperones and the MTC office to resolve it, and is empowered to take necessary action.
Does MTC have a crisis communication plan?
Yes. Music Travel Consultants partnered with Indianapolis-based Borshoff, a full-service communications agency with a specialty in proactive and reactive crisis communications plans and implementation, in the development of its Crisis Communication Plan.
Click here to return to previous page.