Tutorials & Support
Frequently Asked Questions
Please choose a category, below, to access answers to your questions. Always feel free to email support if you can't find an answer.
How will the traveler be notified of an Emergency Notification?
They will be displayed in a pop-up when the traveler opens their phone.
What should the traveler do if they are aware of an emergency?
Contact your Tour Director, Chaperone, Director or Group Leader.
Universal Traveler Tools | Top
What tools are available for Travelers?
All travelers have access to group messaging, viewing the itinerary, viewing their room numbers, flight numbers, and bus numbers.
Where do I access messaging?
On the bottom choose Chat. This will take you to your messaging options.
What happens if the itinerary or room/flight/bus numbers get changed during the trip?
They will be updated to stay current in your app.
What can travelers share via Group Messaging?
All travelers can share messages with your entire group. Your Director will monitor and have the ability to delete content submitted to Chat at all times.
What tools are available for Chaperones?
Chaperones can utilize checklists for buses, flights, and rooms. Chaperones can also message the group with instructions.
How do I use the Interactive Attendance feature?
To access this feature, select Manage from the bottom menu. Find all traveler lists. Within this section, you can easily view Special Considerations, Bus Lists, Flight Lists and Rooming Lists for travelers that are assigned to you. On each list, you can swipe to check off travelers when taking attendance.
How do I connect with the Group Leaders?
To access this feature, select Leaders from the bottom menu. Through this menu item, you can contact all group leaders.
How do I access information about travelers with Special Considerations?
To access this feature, select Manage from the bottom menu. At the top, you will see Special Considerations. Within this section, you can easily view travelers with special considerations that can range from dietary need to physical needs.
What tools are available for Staff?
Staff can utilize checklists for buses, flights, and rooms. Staff can also message the group with instructions. Staff can control access to the Chat as well.
How do I use the Interactive Attendance feature?
To access this feature, select Manage from the bottom menu. Find all traveler lists. Within this section, you can easily view Special Considerations, Bus Lists, Flight Lists and Rooming Lists for travelers that are assigned to you. On each list, you can swipe to check off travelers when taking attendance.
How do I connect with the Group Leaders?
To access this feature, select Leaders from the bottom menu. Through this menu item, you can contact all group leaders.
How do I access information about travelers with Special Considerations?
To access this feature, select Manage from the bottom menu. At the top, you will see Special Considerations. Within this section, you can easily view travelers with special considerations that can range from dietary need to physical needs.
Music Director ONLY Tools | Top
What tools are available to the Director?
The Director Tools consist of instantaneous Messaging. The Director can assign chaperones, manage traveler lists for buses, flights, and rooms. The Director can also grant access to Chaperones and Staff so they can use checklists for buses, flights, and rooms.
How do I use the Interactive Attendance feature?
To access this feature, select Manage from the bottom menu. Find all traveler lists. Within this section, you can easily view Special Considerations, Bus Lists, Flight Lists and Rooming Lists for travelers that are assigned to you. On each list, you can swipe to check off travelers when taking attendance.
How do I connect with the Group Leaders?
To access this feature, select Leaders from the bottom menu. Through this menu item, you can contact all group leaders.
How do I access information about travelers with Special Considerations?
To access this feature, select Manage from the bottom menu. At the top, you will see Special Considerations. Within this section, you can easily view travelers with special considerations that can range from dietary need to physical needs.